Dental practices
The new patient who called at seven and got voicemail.
A dental front desk is busy in a specific way: the person who answers the phone is also checking someone out, also on hold with an insurer, also turning a chair over. The calls that go missing are not spread evenly across the day, and the expensive ones arrive after it.
Web chat, the channel shown here
Voice
SMS
Thornwick Dental
Front desk
Thornwick Dental, this is the front desk. What can I help you with?
The calls that go missing
The desk is busy in bursts, and so is the phone.
- A new patient with a chipped tooth calling at 7pm, who will call the next practice on the list within four minutes.
- The 8:55am rush, when three people call at once and the desk is checking in the first appointment of the day.
- A patient calling to move an appointment they will otherwise no-show.
What your callers ask
Six questions your desk answers before lunch.
These are the words people use on the phone, not a paraphrase of them. An agent that answers a paraphrase is answering somebody else’s call.
- Do you take my insurance?
- I chipped a tooth last night, is that an emergency?
- How much is a cleaning for a new patient?
- Are you taking new patients right now?
- Where do I park, and is there an entrance from the garage?
- Can I move my Thursday appointment to next week?
The first thing you will ask
Will it try to give clinical advice?
No, and not because we asked it nicely. The practice profile forbids clinical advice, price quotes, naming insurance carriers, and claiming you take online bookings. Those are configuration, not a line in a prompt that a determined caller can talk it out of. When a caller describes a symptom, it says it cannot advise on that, takes their details, and gets them to you. You can test this yourself on this page in about thirty seconds, which is faster than reading another paragraph about it.
The agent below is answering for a dental practice. Ask it what a cleaning costs, or describe a symptom, and watch what it does instead of answering.
Back to the demoQuestions
What practice owners ask us first.
Can it tell a patient whether we take their insurance?
It will not name a carrier or confirm coverage. That is a question with a wrong answer that costs you a patient and an argument, so the agent takes the details and routes it to the desk instead.
What does it do with an after-hours emergency call?
It answers, it does not attempt to triage, and it captures the name, the number and what happened, so the first thing on the desk in the morning is a real callback list rather than a voicemail box nobody has listened to.
Do we have to change our practice management software?
No. There is no integration to install, because the agent answers from material you give it rather than from your PMS. That also means it cannot see a live schedule, which is a limit worth knowing before you buy rather than after.
Is there a dental practice already using this?
Not as a paying customer, and we are not going to pretend otherwise. The dental agent you can talk to on this site is real and runs the same guardrails a real one would; the live deployment we have is a dance studio. That is the whole of our evidence and you should weigh it as such.
Next
Use it, then bring us what it got wrong.
The most useful call we can have is with someone who has already found the edge of this thing in their own category.
Book a call