Real estate
The listing enquiry at nine on a Sunday night.
Property enquiries arrive when the buyer is free, which is evenings and weekends, and they arrive about one specific address. An agent who calls back on Monday is calling back about a showing somebody else has already done.
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Thornwick Dental
Front desk
Thornwick Dental, this is the front desk. What can I help you with?
The calls that go missing
The enquiry arrives when the buyer is free.
- A Sunday evening enquiry from a portal listing, while you are at a family dinner.
- A sign call from someone standing on the sidewalk outside the property right now.
- A seller enquiry about a valuation, which is the call you least want to lose and the one most likely to arrive mid-showing.
What your callers ask
What somebody standing on the sidewalk asks.
These are the words people use on the phone, not a paraphrase of them. An agent that answers a paraphrase is answering somebody else’s call.
- Is the house on Maple still available?
- Can I see it this weekend?
- What are the HOA fees and the taxes on that one?
- How many offers has it had?
- Do you also help people sell?
- Which school district is that address in?
The first thing you will ask
Leads are the whole business. I cannot afford to lose one to a bot.
The comparison is not agent against you, it is agent against the voicemail the call currently reaches. It answers immediately, at the hour the enquiry actually arrives, gets the address they are calling about and how to reach them, and hands you a named lead with a transcript. What it will not do is invent a detail about a listing: property facts come from what you give it, and anything it does not have becomes a callback rather than a guess.
The demo answers for a dental practice, so judge the handoff rather than the property knowledge: what it captures before it hands over is what you would get at nine on a Sunday.
Back to the demoQuestions
What agents ask before it answers a sign call.
Will it answer questions about a specific listing?
From what you give it, yes: the details you already publish. It will not improvise a square footage or a school district, because a wrong number about a house is a problem that follows you into a contract.
Can it book a showing?
It does not put anything on your calendar. It captures who wants to see what and when they are free, and gets that to you, which is the part of the call that actually has to happen at nine on a Sunday.
What if the caller is a seller and not a buyer?
It asks, and it routes accordingly. A valuation enquiry arriving as a named lead with a transcript on Sunday evening is a materially different Monday than a voicemail light.
Next
Use it, then bring us what it got wrong.
The most useful call we can have is with someone who has already found the edge of this thing in their own category.
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