Terms of service

agentmomo answers inbound phone calls, text messages and website chat for your business, using knowledge you supply, within guardrails configured for your account, and stores a text record of each conversation for you to read.

• The accuracy of the material you give the agent. It answers from what you supply, so an out-of-date policy in your documents becomes an out-of-date answer on your phone.
• Telling us what the agent must not say. We will configure the guardrails; you know your business and your regulator.
• Having the right to publish the phone numbers you point at us and to receive the messages sent to them.
• Complying with the law that applies to your business. Our agent answering your phone does not change who is responsible for what it says on your behalf.

The service may not be used for outbound marketing calls or messages, for anything unlawful, to impersonate another business, or to attempt to break the guardrails on another customer’s agent. We may suspend an account that is doing any of those, and we will tell you why.

The agent is a language model working from your material. It is built to decline rather than guess, and it hands off to a person when it does not know. It can still be wrong. It is not a substitute for professional advice of any kind, and you should not configure it as one. The transcript exists so that when it is wrong, you can see exactly what it said.

We do not offer a service level agreement and we do not publish an uptime figure, because we have not measured one and printing a number we have not measured would be worse than saying this. We depend on providers, including a telephony provider and a model provider, whose outages become our outages.

Fees, included allowances and any usage charges are set in your agreement with us. Pricing is not published on this site yet, and until it is, this section defers entirely to what we agreed in writing with you.

Your knowledge base and your conversation transcripts are yours. We hold them to run the service for you, as described in the privacy policy. On request we will give you a copy of your transcripts or delete them.

To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to what you paid us in the twelve months before the claim. Nothing here excludes liability that cannot lawfully be excluded.

Either side may end the arrangement on notice as set out in your agreement. When it ends we will stop answering your lines and, on request, hand over or delete your transcripts.

When these terms change, the date at the top of this page changes with it, and we will tell existing customers directly rather than relying on this page being re-read.