Med spas
The price-shopper comparing three clinics in one evening.
Med spa enquiries arrive in bursts and they are comparison-shopping by nature. The person calling you at 8pm is calling two other clinics the same night, and whoever picks up gets the consultation.
Web chat, the channel shown here
Voice
SMS
Thornwick Dental
Front desk
Thornwick Dental, this is the front desk. What can I help you with?
The calls that go missing
The enquiries arrive after the clinic closes.
- An evening enquiry from someone with three tabs open who is going to book with whoever answers.
- A caller who saw an ad, wants to know if the treatment is right for them, and will not fill in a form to find out.
- A rescheduling call for a treatment slot that is now going to sit empty.
What your callers ask
What a comparison shopper asks, in the order they ask it.
These are the words people use on the phone, not a paraphrase of them. An agent that answers a paraphrase is answering somebody else’s call.
- How much is a session, and how many will I need?
- Is this treatment suitable for my skin type?
- How long is the downtime afterwards?
- Do you offer a consultation first, and does it cost anything?
- Who actually performs the treatment?
- How far in advance do I need to book?
The first thing you will ask
Our treatments are not something a bot should be describing.
Agreed, and it does not. The agent will not assess suitability, will not describe a clinical outcome, and will not quote a price. What it does is answer the practical questions that are wasting your coordinator’s day, and then get the person who wants to talk about a treatment onto a consultation with a human. If you would rather it stayed even quieter than that, the guardrails are configuration and we set them with you.
Ask the agent below what a treatment costs. Refusing to answer that, politely and without stalling, is the behaviour you are actually buying.
Back to the demoQuestions
What clinic owners ask before they trust it with a caller.
Will it quote prices to a caller?
No. Price is a consultation conversation in this category and an agent that gives a number over the phone has just sold something nobody agreed to. It captures the enquiry instead.
Can it tell someone whether they are a candidate for a treatment?
It will not. Suitability is a clinical judgement, the agent is configured to decline it outright, and what you get instead is the caller’s details and a note of what they asked about.
Do you have a med spa using this today?
No. There is exactly one live deployment and it is a dance studio, so anything you read here about your category is a description of how the product behaves rather than a case study. The agent on this site is the honest way to check it.
Next
Use it, then bring us what it got wrong.
The most useful call we can have is with someone who has already found the edge of this thing in their own category.
Book a call