Privacy policy

• What you type into the demo on this site, and what the agent says back. It is stored as text under a demo business that belongs to us.
• What you submit through the contact form: the name, the way to reach you, and anything you write in the message.
• A session identifier held in your browser so the demo can keep one conversation together. It is not an advertising identifier and it is not shared.
• Ordinary server request logs, including an IP address, which is what the rate limits on the demo and the contact form are counted against.

The text of the conversation, the channel it happened on, and any contact details you give the agent so a person can get back to you. On a phone call that means a text transcript of what was said.

• We do not store call recordings. There is no audio in the system. Only the text transcript exists.
• The agent does not link you across channels. A call and a website chat from the same person are two separate records.

• To answer you, which is the whole purpose of the conversation.
• To let the business you contacted read what was said afterwards, which is the point of keeping the record at all.
• To keep the service working and to stop abuse of the public demo, which is what the request logs and rate limits are for.

We use a small number of service providers to run the product, and they see only what they need to do their part.

• Twilio, for telephone and message delivery.
• OpenAI, for the language and voice models that generate the agent’s replies.
• Our own hosting and database infrastructure, which is where transcripts are stored.

We do not sell personal information, we do not share it for cross-context behavioural advertising, and we do not use a customer’s conversations to train models for anyone else.

Conversation transcripts are kept for as long as the business that owns them keeps their account, unless they ask us to delete them sooner. Demo conversations from this website and contact form submissions are kept while they are useful to us and are deleted on request.

You can ask us for a copy of what we hold about you, ask for it to be corrected, or ask for it to be deleted, through the contact form on this site. If your request is about a conversation with one of our customers, we will pass it to them and act on their instruction, because the record is theirs.

This service is sold to businesses and is not directed at children. We do not knowingly collect information from a child under 13.

When this policy changes, the date at the top of this page changes with it. Material changes will be described here rather than made quietly.