Guides
The unanswered phone, written up properly.
Written to the problem rather than to the product. Every one of these is useful if you decide to solve it with a part-time receptionist, an answering service, or nothing at all.
Reading
Six guides.
6 minute read
How much is the phone ringing out actually costing me?
Not an industry statistic. A number you can work out this afternoon from your own phone records and your own average sale.
Read: What a missed call costs
7 minute read
Who answers the phone at seven in the evening?
The evening and weekend calls are the ones most worth catching and the hardest to staff. Here are the four real options, and the questions that pick between them.
Read: After-hours coverage
6 minute read
What happens to the second person who calls at the same time?
This is not an after-hours problem. It happens at eleven on a Tuesday, with the whole team in, and it is almost invisible in the reports you look at.
Read: The second caller
8 minute read
Should I hire a service with people, or use an agent?
We sell one of these two things, so read the section on where the other one wins with that in mind. It is the section we would want to read.
Read: Service or AI
7 minute read
What is this actually capable of, and where does it fall over?
Written by people who sell one. The limits below are the ones we run into, not a rhetorical device, and the last section is the one to read twice.
Read: What it cannot do
8 minute read
What do I actually have to write down for this to work?
An agent is as good as what it was given. This is the two hours of work that decides whether yours is useful or embarrassing, and almost nobody budgets for it.
Read: Writing the knowledge
Next
Or skip the reading and use the thing.
The demo answers as a dental practice’s front desk. Two of the suggested questions are ones it is built to refuse, which is the part worth seeing.
Try the demo